Unraveling the Game Changer: Record 3.0
Imagine an intelligent tool that functions like a proficient doctor, adept at collecting crucial data, understanding intricate scenarios, and prescribing apt courses of action. Record 3.0, the enhanced Customer Support layer designed for B2B SaaS, does exactly that and more. Infused with the prowess of artificial intelligence (AI), Record 3.0 collects, visualizes, investigates, and provides invaluable insights on user sessions and logs, creating an unambiguous source of truth for collaboration.
A Sneak Peek into the Genesis
Born out of the need to resolve a pressing issue within the industry – R&D teams squandering an alarming 20% of their time grappling with technical issues, Record 3.0 is the brainchild of Ohad Ronen, the founder of Record.
In the initial months post-launch, Record has had conversations with numerous teams, onboarding them and adding to the platform the features they requested. Today, Record is the main support layer for over 1000+ companies, helping them streamline their support processes.
Revolutionizing Customer Support: How Does Record 3.0 Work?
Crystal Clarity with Data Visualization
One of the key selling points of Record 3.0 is its ability to capture and visualize user sessions, eliminating the need for back-and-forth. The support team can request users to record intentional session recordings or capture them on the fly directly from the product with all the requisite data. It collates information such as console logs, network requests and responses, window attributes, page history, custom data, clicks, and much more, providing a comprehensive look at the issue at hand.
Proactive Identification and Prevention of User Issues
With Record 3.0, there’s no need to search manually for what you need. It allows the creation of groups based on various parameters such as console error keywords or a specific user. This facilitates a proactive approach towards identifying and preventing user issues.
Utilizing AI for Root Cause Analysis
Finding the root cause of user issues in a pile of data can be a daunting task. Not with Record 3.0 though. Its AI capabilities help identify the root cause and provide suggestions for resolution without the need for going through all the logs!
Understanding User Sentiment and Customization
User sentiment is crucial in designing a product that users love. Record 3.0 lets you understand user sentiment and customize the platform according to your needs.
Seamless Integration with Popular Platforms
Record 3.0 provides seamless integration with popular support and log systems such as Monday.com, Zendesk, Intercom, Salesforce, Sentry, Datadog, and Slack.
A Peek into the Future
The team at Record acknowledges the importance of constant improvement. They are passionate about leveraging the power of community feedback to refine their product and are eager to hear suggestions and ideas.
Record 3.0 is currently being offered FREE for everyone in the Product Hunt community who registers before the end of August. This is their way of saying thanks for the love and support received so far.
For those on the lookout for an AI-powered customer support tool that does more than just answering queries, Record 3.0 is an ideal choice. With its myriad features aimed at automating and enhancing the support process, it is all set to transform the B2B SaaS support landscape.